Terms and conditions
Right of withdrawal
Pursuant to art. 5 DL 185/1999, if the customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating in the order form to ArduinoComponents a reference to VAT), has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, except as indicated in the next point.
To exercise this right, the customer must send ArduinoComponents a communication to that effect within 10 working days from the date of receipt of the goods. This communication must be sent by registered letter with acknowledgment of receipt, addressed to
Maurizio Infusino c / o Together Team srl
Via Verdi 82 / 50T, 87036, Rende CS – Italy
with online request by filling in the RMA form in your personal account created on ArduinoComponents at the time of purchase
Once we have received the aforementioned notice of withdrawal, the ArduinoComponents Customer Service will quickly communicate to the customer the instructions on how to return the goods which must be received by ArduinoComponents within 10 days of authorization.
The right of withdrawal is however subject to the following conditions:
the law applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased product (eg accessories, attached software, etc …);
the law does not apply to audiovisual products or sealed computer software (including those attached to hardware material), once opened;
the purchased good must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc …); to limit damage to the original packaging, we recommend, when possible, to put it in a second box, bearing the RMA number (return authorization code); in all cases, the affixing of labels or adhesive tapes directly on the original product packaging should be avoided;
by law, the shipping costs for returning the goods are charged to the customer;
the shipment, up to the certificate of receipt in our warehouse, is under the complete responsibility of the customer;
in case of damage to the goods during transport, ArduinoComponents will notify the customer of the incident (within 5 working days from receipt of the goods in their warehouses), to allow him to promptly file a complaint against the courier chosen by him and obtain a refund the value of the asset (if insured); in this case, the product will be made available to the customer for its return, simultaneously canceling the request for withdrawal;
ArduinoComponents is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments;
upon its arrival in the warehouse, the product will be examined to assess any damage or tampering not caused by transport.
If the package and / or the original packaging are damaged, ArduinoComponents will deduct a percentage from the refund due, in any case not exceeding 10% of the same, as a contribution to the restoration costs.
Without prejudice to any repair costs for damage to the original packaging, ArduinoComponents will reimburse the customer the amount already paid, in the shortest possible time and in any case within 30 days from the request for withdrawal, by means of a transfer of the amount charged. by credit card or by bank transfer.
In the latter case, it will be the customer’s responsibility to promptly provide the bank details on which to obtain the reimbursement (Code IBAN ABI – CAB – Current Account of the invoice holder).
The right of withdrawal is totally lost, due to lack of the essential condition of integrity of the asset (packaging and / or its contents), in cases where ArduinoComponents ascertains:
the lack of the external packaging and / or the original internal packaging;
the absence of integral elements of the product (accessories, cables, manuals, parts, etc.);
damage to the product for reasons other than its transport.
In case of forfeiture of the right of withdrawal, ArduinoComponents will return the purchased good to the sender, charging the shipping costs to the sender.
Guarantees
All products sold by ArduinoComponents are covered by the manufacturer’s conventional warranty and by the 24-month warranty (6 months for batteries) for conformity defects, pursuant to Legislative Decree 24/02. The manufacturer’s conventional warranty is provided according to the modalities illustrated in the documentation inside the product packaging.
If, following an intervention by an Authorized Service Center, the defect is not covered by the manufacturer’s conventional warranty, the Customer will be charged for any verification and restoration costs required by the Authorized Service, as well as transport costs, if supported by ArduinoComponents.
The 24-month warranty pursuant to Legislative Decree 24/02 applies to products that present a lack of conformity, provided that the product itself is used correctly, in compliance with its intended use and as provided in the attached technical documentation. This guarantee is reserved for the private consumer (a natural person who purchases the goods for purposes not related to their professional activity, or makes the purchase without indicating a VAT number in the order form).
In the event of a lack of conformity, ArduinoComponents provides, at no cost to the customer, to restore the conformity of the product by repairing / replacing or reducing the price, until the contract is terminated. If, following intervention by an Authorized Assistance Center, the defect does not result in a lack of conformity pursuant to Legislative Decree 24/02, the Customer will be charged for any costs of verification and restoration required by the Authorized Assistance, as well as transport costs if incurred by ArduinoComponents.
The replacements in case of DOA (Dead On Arrival: product not working on delivery) take place only if expressly provided by the manufacturer. The timing of replacement or repair of the product depends exclusively on the manufacturer’s policies. In the event that, for any reason, it is unable to return a product under warranty (restored or replaced) to its customer, ArduinoComponents will be able to proceed at its discretion to return the entire amount paid or to replace it with a product of equal or superior characteristics. No damage can be requested from ArduinoComponents for any delays in carrying out repairs or replacements. In cases where the application of the guarantees provides for the return of the product, the goods must be returned by the Customer (at his expense) in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc …); to limit damage to the original packaging, we recommend, when possible, to put it in a second box; in all cases, the affixing of labels or adhesive tapes directly on the original product packaging should be avoided.
